TigerBet Privacy Policy

At TigerBet, we respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, place bets or otherwise use our services. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you hold over your own data. By creating an account with TigerBet Online Casino, you agree that we may process your information as described below.

Who We Are

TigerBet is operated by Tigerplay LTD, company number 14901086, established under the laws of England and Wales, with our registered office at Wenlock Road, London N1 7GU. We operate under a licence from the UK Gambling Commission, account number 65319, which permits us to provide remote betting under licence reference 65319. We at TigerBet exclusively serve customers in the United Kingdom, and our sportsbook, racing schedules and casino offers are designed around that market.

Information We Collect

Before any deposit can be made, any bet placed, or even a free-to-play game accessed, we are required to verify your identity. Our TigerBet registration process therefore collects a defined set of personal details, and we rely on this information to meet our licensing obligations as well as to run your account.

• We collect your full name, date of birth and residential address to confirm your identity and eligibility to use our services.
• We request a council tax bill or other acceptable British document to verify your address.
• We record your contact details, including email address, so we can communicate with you about your account, deposits and promotions.
• We retain your deposit and withdrawal history, including bank transfer records, since bank transfer is our supported payment method.
• We log your betting and gaming activity across sports and casino products, including wagers placed on slots, Big Bass titles, Megaways, Live Casino and jackpot games.
• We capture technical data such as IP address, device type and browser information to help secure your account and detect fraud.

How We Use Your Information

Here at TigerBet, we use your data only for purposes connected with providing, securing and improving our services. Our TigerBet Online Casino platform relies on accurate data to confirm your age, location and identity before allowing you to deposit or wager.

• We use your information to verify that you are at least 18 years old and a genuine UK resident.
• We check your details against exclusion registers, including GamStop, to confirm you are not a self-excluded or problem gambler.
• We process your deposits and withdrawals, applying our minimum transaction amount of £5 and our published withdrawal limits.
• We use your activity data to administer promotions such as our welcome offer, the Tiger casino club, and sportsbook mechanics like 2Up and Lucky Boost.
• We use contact details to send service messages, account notifications and, where you have consented, marketing communications.
• We analyse aggregated data to improve our sportsbook, casino lobby and customer support.

Legal Basis for Processing

We process your personal data on several legal grounds. Our TigerBet platform processes data where necessary to perform our contract with you, to comply with our regulatory obligations under the UK Gambling Commission licence, to protect our legitimate interests in preventing fraud and multiple-account abuse, and, in limited cases, with your consent, which you may withdraw at any time.

Sharing Your Information

We do not sell your personal data. However, Tiger Bet may share limited information with trusted third parties where necessary to operate our services.

• We share data with payment providers to process bank transfer deposits and withdrawals.
• We share information with identity verification services to confirm your name, age and address.
• We disclose data to the UK Gambling Commission and other regulators where required by law.
• We share data with GamStop and similar exclusion schemes to enforce responsible gambling warranties.
• We may disclose information to law enforcement agencies where we suspect fraud or a breach of our terms.

Data Retention

We retain your personal data for as long as your account remains active, and for a further period afterwards as required by our licence conditions and UK anti-money laundering regulations. Our Tiger Bet records relating to transactions, identity verification and promotional eligibility are kept in accordance with these statutory retention periods, after which we securely delete or anonymise the data.

Your Rights

As a TigerBet customer, you hold a number of rights over the personal data we hold about you. We are committed to honouring these rights promptly and transparently.

• You can request access to the personal data we hold about you.
• You can ask us to correct any inaccurate or incomplete information.
• You can request that we delete your data, subject to our legal and regulatory retention obligations.
• You can object to or restrict certain types of processing, including direct marketing.
• You can withdraw consent at any time where processing is based on consent.
• You can lodge a complaint with the Information Commissioner's Office if you believe we have mishandled your data.

Security of Your Data

We at TigerBet apply appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Access to your account information is restricted to employees, contractors and agents who need it to perform their duties, and we require all third-party processors to maintain equivalent standards of protection.

VPN Use and Account Warranties

When you register with us, you warrant that you are not using a VPN or similar technology to misrepresent your location, that you are not a compulsive problem gambler, and that you are not listed on any voluntary or operator-enforced exclusion register. Our TigerBet platform relies on these warranties, together with the personal data you provide, to meet our responsible gambling obligations under UK law.

Cookies and Tracking

Our TigerBet website uses cookies and similar technologies to operate core account functions, remember your preferences and analyse how our site is used. Further detail on the specific cookies we use is set out in our separate Cookie Policy, which forms part of our overall approach to protecting your privacy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. Where we make material changes, we will notify you in advance through our website or by email, and continued use of TigerBet after such notice constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, you can reach our support team via live chat, available daily from 09:00 to 21:00, or by emailing support@tigerbet.co.uk. Our FAQ and help centre also provide additional guidance on account and data matters.